Terms of use

These terms of use govern your use of impactlabgroup.com (the “site”), which is operated by Impact Lab LLC (“Impact Lab”, “we”, “us” or “our”), a limited liability company organized in the Commonwealth of Kentucky, USA.

These terms cover the website only. Our marketing services are governed by a separate proposal or client agreement. If anything in these terms differs from a signed agreement or proposal, the signed agreement or proposal prevails.

1. Accepting these terms

By using the site, you agree to these terms and to our privacy policy. If you do not agree, please do not use the site. If you use the site on behalf of a business, you confirm that you can accept these terms for it.

2. Using the site

You may use the site for lawful purposes only. You agree not to:

• break any law or infringe anyone’s rights while using the site;
• try to gain unauthorized access to the site, its servers or any connected systems;
• upload or send viruses, malware or anything else designed to harm the site or its users;
• interfere with the site’s operation, for example by overloading it;
• scrape, copy or collect content or data from the site by automated means without our written permission; or
• submit false, misleading or spam information through our forms or booking tool.

We may change, suspend or stop any part of the site at any time, and we may restrict access for anyone who breaks these terms.

3. Intellectual property

Unless stated otherwise, the content on the site, including text, graphics, designs, logos and code, is owned by Impact Lab LLC or used with permission, and is protected by intellectual property laws.

You may view and print pages for your own reference, including to evaluate our services. You may not copy, republish, sell or create derivative works from the site’s content without our written permission.

Names and logos of platforms and other companies mentioned on the site, such as Meta, Google and TikTok, belong to their owners. Mentioning them does not mean they endorse us or that we are partnered with them.

4. No professional advice or guarantees

The site’s content is general information about digital marketing and our services. It is not tailored advice for your business, and it is not financial, legal or tax advice. Marketing results vary and are never guaranteed. See our results disclaimer for details.

5. Information you send us

Please do not send confidential business information through the site until we have agreed terms for handling it. How we use the personal data you send is explained in our privacy policy.

6. Third-party links and embeds

The site may link to other websites and includes third-party tools, such as the Calendly booking widget. We do not control these services and are not responsible for their content, availability or practices. Your use of them is governed by their own terms and policies.

7. Disclaimers

The site is provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the site will be uninterrupted, error-free or free of harmful components, or that its content is complete or up to date.

8. Limitation of liability

To the fullest extent permitted by law, Impact Lab LLC and its member will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from or related to your use of, or inability to use, the site.

Our total liability for any claim relating to the site is limited to [To confirm: liability cap for website use, e.g. US$100]. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you. Nothing in these terms limits liability that cannot be limited by law.

9. Indemnity

You agree to indemnify and hold harmless Impact Lab LLC and its member from any claims, losses, damages and costs, including reasonable legal fees, arising from your misuse of the site or your breach of these terms.

10. Governing law and venue

These terms are governed by the laws of the Commonwealth of Kentucky, USA, without regard to its conflict-of-law rules. Any dispute relating to the site or these terms will be brought in the state or federal courts located in Kentucky [To confirm: specific venue, e.g. the courts for Madison County, Kentucky], and you consent to their jurisdiction. If you are a consumer, this does not remove any protection given to you by the mandatory laws of the country where you live.

11. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last updated. By continuing to use the site after a change, you accept the updated terms.

12. General

If any part of these terms is found unenforceable, the rest stays in effect. If we do not enforce a right, that does not mean we have waived it. These terms, together with the policies they refer to, are the entire agreement between you and us about your use of the site.

13. Contact us

Questions about these terms? Email hello@impactlabgroup.com or write to Impact Lab LLC, 212 N. 2nd St. STE 100, Richmond, KY 40475, USA.