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Legal

Every policy that governs our website and services. Questions about any of them? Email hello@impactlabgroup.com.

Updated October 5, 2026Privacy policyHow Impact Lab LLC collects, uses, shares and protects personal data from its website, forms and consultation bookings, and the privacy rights you have.

Updated October 5, 2026Terms of useThe terms for using the Impact Lab website: acceptable use, intellectual property, disclaimers, limitation of liability and Kentucky governing law.

Updated October 5, 2026Cookie policyWhich cookies and browser storage the Impact Lab website uses, including the theme preference and the Calendly booking embed, and how you can manage them.

Updated October 5, 2026Results disclaimerMarketing results vary and are never guaranteed. What affects outcomes, how to read examples and projections, and why nothing here is financial or legal advice.

Updated October 5, 2026Refund & cancellation policyHow cancellations and refunds work for Impact Lab retainers, projects, performance-based work and packages, plus ad spend and the free audit and consultation.

Updated October 5, 2026Data processing agreementSummary of how Impact Lab processes client customer data in ad accounts, analytics and CRMs as a processor: instructions, security, sub-processors and deletion.

Updated October 5, 2026Accessibility statementImpact Lab’s commitment to an accessible website: our WCAG 2.2 AA goal, the measures in place, known limitations, and how to report a barrier you find.